At Vera Skin Store, we are committed to providing a seamless and elevated shopping experience from checkout to delivery.

Order Processing

Orders are typically processed within 1–3 business days after being placed. Orders submitted on weekends or holidays will begin processing the following business day.

Once your order ships, you will receive a shipping confirmation email with tracking information.

Shipping rates are calculated at checkout based on your selected shipping method and delivery destination.

Delivery timelines may vary depending on:

• Carrier delays
• Weather conditions
• Holiday demand periods
• Delivery location

Please note that shipping timelines are estimates and are not guaranteed.

Once your order has shipped, tracking information will be sent via email so you can monitor your delivery status in real time.

Customers are responsible for ensuring all shipping information is accurate at checkout. Vera Skin Store is not responsible for delays, lost packages, or additional fees resulting from incorrect or incomplete shipping addresses.

Once an order has been transferred to the shipping carrier, Vera Skin Store is not responsible for lost, stolen, or delayed packages caused by the carrier. If you experience an issue with delivery, please contact the carrier directly or reach out to our support team for assistance.

If your order arrives damaged or incorrect, please email returns@veraskinstore.com within 48 hours of delivery and include:

• Your order number
• Photos of the product and packaging

We will work quickly to resolve the issue.

Shipping charges are non-refundable. Customers are responsible for all shipping costs associated with returns, refused packages, or re-delivery attempts.